Our Customer Pledge

Our pledge to you

Trafford Council is a well performing, low cost Council. We are always striving to improve the service we offer to our customers by listening and responding to residents’ needs.

We are currently updating our Customer Pledge which describes our service standards - the levels to which you can expect us to perform to when delivering our services.

We will continue to deliver services in the most cost effective and efficient way to provide the best possible value for money for our customers.

Our approach

Our approach to customer service is about putting involvement with our customers at the heart of everything we do. It is based on the Council’s core values which have been developed by staff and councillors to guide the way we work together to deliver even better services for our customers.

We want everyone to know the level of service they can expect from us so that you can be sure you’ll get the same standard wherever and whenever you make contact with the Council.

By working together we can truly ensure Trafford is a great place to live, learn, work and relax.

Our organisational values

Engaging the people of Trafford - We want to listen and learn from our customers to make sure we understand your needs and can tailor our services to meet them.

Always improving - We want to make sure we are continually improving our services so that they are flexible and can change as our customers’ needs change.

Leading the way - We want our services to be visionary and to make sure there is a whole organisation approach to delivering services.

Acting with integrity - We want to be open and honest with our customers so that they know they can trust us. We will be accountable for our actions and will follow through with our commitments.

Valuing our people - We want to be an employer of choice. Our services are delivered through our people so we know we need to invest in them.

Using time and money wisely - We want to make sure our services run in the most effective and efficient way meaning real value for money for our customers.